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OMERO.insight 'Failed to log onto Omero'

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OMERO.insight 'Failed to log onto Omero'

Postby adams » Wed Apr 22, 2015 2:28 pm

Hi,
I have problem with connect to omero.server from another PC in my lan network. My server is configured and running on ‘PC1’. I installed it according to the instructions: http://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/server-installation.html
Everything works good. From PC1 I can connect to server by browser and omero.insight.
From the second computer in network I can connect to the server by a browser(omero web). But I can’t connect using the omero.insight. I write server address of the browser and get the error.
‘PC1’ – ip 192.168.5.100 – private address IP – in browers http://192.168.5.100:4080/

'Login Failure. Failed to log onto OMERO. Please check the server address or try again later'

Omero version 5.0.6

I don't have idea what i can do it. Do I need to configure anything else on the server?
Sorry for my english.

================================================================================
OMERO Diagnostics 5.0.6-ice34-b53
================================================================================

ERROR:omero.util.UpgradeCheck:<urlopen error [Errno 11004] getaddrinfo failed>
Commands: java -version 1.8.0 (C:\ProgramData\Oracle\Java\javapath\java.EXE -
- 2 others)
Commands: python -V 2.6.6 (C:\Python26\python.EXE)
Commands: icegridnode --version 3.4.2 (C:\Ice-3.4.2\bin\icegridnode.EXE)
Commands: icegridadmin --version 3.4.2 (C:\Ice-3.4.2\bin\icegridadmin.EXE)
Commands: psql --version 9.3.1 (C:\PostgreSQL\9.3\bin\psql.EXE)

Server: icegridnode running
Server: Blitz-0 active (pid = 6552, enabled)
Server: DropBox active (pid = 160, enabled)
Server: FileServer active (pid = 5280, enabled)
Server: Indexer-0 active (pid = 6324, enabled)
Server: MonitorServer active (pid = 3752, enabled)
Server: OMERO.Glacier2 active (pid = 6992, enabled)
Server: OMERO.IceStorm active (pid = 2436, enabled)
Server: PixelData-0 active (pid = 5528, enabled)
Server: Processor-0 active (pid = 4284, enabled)
Server: Tables-0 inactive (disabled)
Server: TestDropBox inactive (enabled)
Server: OMERO.master active (running as LocalSystem)

OMERO: SSL port 4064
OMERO: TCP port 4063

Log dir: c:\OMERO.server\var\log exists

Log files: Blitz-0.log 33.0 MB errors=786 warnings=1171
Log files: DropBox.log 31.0 KB errors=4 warnings=10
Log files: FileServer.log 3.0 KB
Log files: Indexer-0.log 208.0 KB errors=7 warnings=18
Log files: MonitorServer.log 13.0 KB
Log files: OMEROweb.log 1.0 MB errors=15 warnings=10
Log files: OMEROweb.log.1 5.0 MB errors=204 warnings=7
Log files: OMEROweb.log.2 5.0 MB errors=299 warnings=0
Log files: OMEROweb_request.log 188.0 KB errors=376 warnings=13
Log files: PixelData-0.log 131.0 KB errors=14 warnings=35
Log files: Processor-0.log 82.0 KB errors=2 warnings=35
Log files: Tables-0.log n/a
Log files: TestDropBox.log n/a
Log files: master.err 0.0 KB
Log files: master.out 0.0 KB
Log files: Total size 46.38 MB


Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_TEMPDIR=(unset)
Environment:PATH=C:\ProgramData\Oracle\Java\javapath;C:\Python26;C:\Ice-.4.2\bin;C:\PostgreSQL\9.3\bin;
Environment:PYTHONPATH=C:\Ice-3.4.2\python
Environment:ICE_HOME=(unset)
Environment:LD_LIBRARY_PATH=(unset)
Environment:DYLD_LIBRARY_PATH=(unset)

OMERO data dir: 'E:\OMERO' Exists? True Is writable? True
OMERO temp dir: 'C:\Users\Adams\AppData\Roaming\omero\tmp' Exists? True Is writable? True
(Size: 0)
OMERO.web status... DEVELOPMENT: You will have to check status by hand!
adams
 
Posts: 2
Joined: Tue Apr 21, 2015 9:07 pm

Re: OMERO.insight 'Failed to log onto Omero'

Postby manics » Wed Apr 22, 2015 3:08 pm

It sounds like the Windows firewall (or some other security application) is blocking incoming connections. Could you check that ports 4063 and 4064 are open on PC1?

Simon
User avatar
manics
Team Member
 
Posts: 261
Joined: Mon Oct 08, 2012 11:01 am
Location: Dundee

Re: OMERO.insight 'Failed to log onto Omero'

Postby adams » Wed Apr 22, 2015 6:20 pm

I checked and opened these ports. Now everything works.

Simon, thank you very much.
adams
 
Posts: 2
Joined: Tue Apr 21, 2015 9:07 pm


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