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OMERO.insight 'Failed to log onto Omero'

PostPosted: Wed Apr 22, 2015 2:28 pm
by adams
Hi,
I have problem with connect to omero.server from another PC in my lan network. My server is configured and running on ‘PC1’. I installed it according to the instructions: http://www.openmicroscopy.org/site/support/omero5.1/sysadmins/windows/server-installation.html
Everything works good. From PC1 I can connect to server by browser and omero.insight.
From the second computer in network I can connect to the server by a browser(omero web). But I can’t connect using the omero.insight. I write server address of the browser and get the error.
‘PC1’ – ip 192.168.5.100 – private address IP – in browers http://192.168.5.100:4080/

'Login Failure. Failed to log onto OMERO. Please check the server address or try again later'

Omero version 5.0.6

I don't have idea what i can do it. Do I need to configure anything else on the server?
Sorry for my english.

================================================================================
OMERO Diagnostics 5.0.6-ice34-b53
================================================================================

ERROR:omero.util.UpgradeCheck:<urlopen error [Errno 11004] getaddrinfo failed>
Commands: java -version 1.8.0 (C:\ProgramData\Oracle\Java\javapath\java.EXE -
- 2 others)
Commands: python -V 2.6.6 (C:\Python26\python.EXE)
Commands: icegridnode --version 3.4.2 (C:\Ice-3.4.2\bin\icegridnode.EXE)
Commands: icegridadmin --version 3.4.2 (C:\Ice-3.4.2\bin\icegridadmin.EXE)
Commands: psql --version 9.3.1 (C:\PostgreSQL\9.3\bin\psql.EXE)

Server: icegridnode running
Server: Blitz-0 active (pid = 6552, enabled)
Server: DropBox active (pid = 160, enabled)
Server: FileServer active (pid = 5280, enabled)
Server: Indexer-0 active (pid = 6324, enabled)
Server: MonitorServer active (pid = 3752, enabled)
Server: OMERO.Glacier2 active (pid = 6992, enabled)
Server: OMERO.IceStorm active (pid = 2436, enabled)
Server: PixelData-0 active (pid = 5528, enabled)
Server: Processor-0 active (pid = 4284, enabled)
Server: Tables-0 inactive (disabled)
Server: TestDropBox inactive (enabled)
Server: OMERO.master active (running as LocalSystem)

OMERO: SSL port 4064
OMERO: TCP port 4063

Log dir: c:\OMERO.server\var\log exists

Log files: Blitz-0.log 33.0 MB errors=786 warnings=1171
Log files: DropBox.log 31.0 KB errors=4 warnings=10
Log files: FileServer.log 3.0 KB
Log files: Indexer-0.log 208.0 KB errors=7 warnings=18
Log files: MonitorServer.log 13.0 KB
Log files: OMEROweb.log 1.0 MB errors=15 warnings=10
Log files: OMEROweb.log.1 5.0 MB errors=204 warnings=7
Log files: OMEROweb.log.2 5.0 MB errors=299 warnings=0
Log files: OMEROweb_request.log 188.0 KB errors=376 warnings=13
Log files: PixelData-0.log 131.0 KB errors=14 warnings=35
Log files: Processor-0.log 82.0 KB errors=2 warnings=35
Log files: Tables-0.log n/a
Log files: TestDropBox.log n/a
Log files: master.err 0.0 KB
Log files: master.out 0.0 KB
Log files: Total size 46.38 MB


Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_TEMPDIR=(unset)
Environment:PATH=C:\ProgramData\Oracle\Java\javapath;C:\Python26;C:\Ice-.4.2\bin;C:\PostgreSQL\9.3\bin;
Environment:PYTHONPATH=C:\Ice-3.4.2\python
Environment:ICE_HOME=(unset)
Environment:LD_LIBRARY_PATH=(unset)
Environment:DYLD_LIBRARY_PATH=(unset)

OMERO data dir: 'E:\OMERO' Exists? True Is writable? True
OMERO temp dir: 'C:\Users\Adams\AppData\Roaming\omero\tmp' Exists? True Is writable? True
(Size: 0)
OMERO.web status... DEVELOPMENT: You will have to check status by hand!

Re: OMERO.insight 'Failed to log onto Omero'

PostPosted: Wed Apr 22, 2015 3:08 pm
by manics
It sounds like the Windows firewall (or some other security application) is blocking incoming connections. Could you check that ports 4063 and 4064 are open on PC1?

Simon

Re: OMERO.insight 'Failed to log onto Omero'

PostPosted: Wed Apr 22, 2015 6:20 pm
by adams
I checked and opened these ports. Now everything works.

Simon, thank you very much.