My file failed to import. What should I do?

When a file import fails, it should provide you with an error in the importer's "error" tab. From here you can submit the error for correction. Most errors are usually corrected by the next major release.

To help fix the error, we recommend that you send us your original 'failed' file during this process, as well as indicate what you were doing when the application crashed. If desired, you can also add your e-mail address, which will allow the feedback system to keep you notified of the status of your feedback.

To read our documentation on submitting error reports in the importer, click here.

If your file has successfully imports but appears incorrect when viewed in OMERO.insight, please let us know about the problem by visiting our community forums.