Open Microscopy Environment

Hi all,
Well I've finally got the server installed and running and am now at the step in the Windows server documentation where I should log into the server.

Unfortunately, I receive the following error when I attempt to login from the console:

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C:\OMERO.server>bin\omero login
Server: [localhost]
Username: [douglass]root
Password:
Ice.ConnectionRefusedException: localhost isn't running

I cannot log in with the OMERO.insight client either.

I'm baffled by this error since I can't seem to find much information about it in the OMERO documentation or user community. I have followed all the default settings in the documentation except, of course, for the usernames and passwords.

One lead I have is that I should uninstall PostgreSQL 9.3.3 and try 9.3.1 instead since it has been tested with OMERO.

Can anyone help out? Thanks!

Kyle

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C:\OMERO.server>bin\omero admin diagnostics

================================================================================

OMERO Diagnostics 5.0.0-ice34-b19
================================================================================


Commands:   java -version                  1.7.0     (C:\Windows\SysWOW64\java.E
XE)
Commands:   python -V                      2.6.6     (C:\Python26\python.EXE)
Commands:   icegridnode --version          3.4.2     (C:\ZeroC\Ice-3.4.2\bin\x64
\icegridnode.EXE)
Commands:   icegridadmin --version         3.4.2     (C:\ZeroC\Ice-3.4.2\bin\x64
\icegridadmin.EXE)
Commands:   psql --version                 9.3.3     (C:\Program Files\PostgreSQ
L\9.3\bin\psql.EXE)

Server:     icegridnode                    running
Server:     Blitz-0                        active (pid = 216704, enabled)
Server:     DropBox                        inactive (disabled)
Server:     FileServer                     active (pid = 216720, enabled)
Server:     Indexer-0                      active (pid = 216764, enabled)
Server:     MonitorServer                  inactive (disabled)
Server:     OMERO.Glacier2                 inactive (enabled)
Server:     OMERO.IceStorm                 active (pid = 216848, enabled)
Server:     PixelData-0                    active (pid = 216892, enabled)
Server:     Processor-0                    active (pid = 216932, enabled)
Server:     Tables-0                       active (pid = 216988, enabled)
Server:     TestDropBox                    inactive (enabled)
Server:     OMERO.master                   active (running as LocalSystem)

OMERO:      SSL port                       4064
OMERO:      TCP port                       4063

Log dir:    C:\OMERO.server\var\log        exists

Log files:  Blitz-0.log                    181.0 KB      errors=52   warnings=0

Log files:  DropBox.log                    3.0 KB        errors=12   warnings=0

Log files:  FileServer.log                 1.0 KB
Log files:  Indexer-0.log                  209.0 KB      errors=70   warnings=4

Log files:  MonitorServer.log              3.0 KB        errors=8    warnings=0

Log files:  OMEROweb.log                   n/a
Log files:  PixelData-0.log                114.0 KB      errors=70   warnings=4

Log files:  Processor-0.log                32.0 KB       errors=16   warnings=9

Log files:  Tables-0.log                   34.0 KB       errors=16   warnings=9

Log files:  TestDropBox.log                n/a
Log files:  master.err                     0.0 KB
Log files:  master.out                     0.0 KB
Log files:  Total size                     0.58 MB


Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_TEMPDIR=(unset)
Environment:PATH=C:\Python26;C:\Program Files (x86)\GnuWin32\bin;C:\Program File
s\PostgreSQL\9.3\bin;C:\Windows\SysWOW64;C:\Program Files (x86)\Common Files\Int
el\Shared Libraries\redist\ia32\mpirt;C:\Program Files (x86)\Common Files\Intel\
Shared Libraries\redist\ia32\compiler;C:\Windows\system32;C:\Windows;C:\Windows\
System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Micro
soft\Web Platform Installer\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET We
b Pages\v1.0\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program F
iles\Microsoft Windows Performance Toolkit\;C:\Program Files (x86)\QuickTime\QTS
ystem\;C:\Program Files (x86)\MiKTeX 2.9\miktex\bin\;C:\Program Files\MATLAB\R20
13b\runtime\win64;C:\Program Files\MATLAB\R2013b\bin;C:\ZeroC\Ice-3.4.2\bin\x64;
C:\Ruby193\bin
Environment:ICE_HOME=(unset)
Environment:LD_LIBRARY_PATH=(unset)
Environment:DYLD_LIBRARY_PATH=(unset)

OMERO data dir: 'C:\\OMERO'     Exists? True    Is writable? True
OMERO temp dir: 'C:\Users\douglass\AppData\Roaming\omero\tmp'   Exists? True
Is writable? True   (Size: 0)
OMERO.web status... [NOT STARTED]

Hi Kyle,

I'm using postgre 9.3.3 and it's working fine for me.

I've seen in your admin diagnostics that ICE_HOME enviroment variable is not set. I don't know if it has some effect but you could try to set the ICE_HOME enviroment variable to C:\ZeroC\Ice-3.4.2
If you have allready setted restart your server.

Also, you can try to change localhost for 127.0.0.1 in the login process

And make sure that the postgre is runing!

I hope you can resolve this problems soon.

Regards.

Hi Kyle,

I'm not sure if Windows Firewall can affect localhost connections, but it's worth ruling that out.

Can you connect with telnet to your OMERO server from the command line? [1]

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telnet localhost 4063

Should connect and return:

IceP

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telnet localhost 4064

Should connect, but you won't see any output. (Unless you connect with OpenSSL's s_client [2])

If it's safe to turn off the Windows Firewall, please do and re-try. If not, please try adding firewall rules for OMERO, allowing connections to tcp/4063, tcp/4064. Please retry the above connection debugging steps if you were able to turn off / add Windows Firewall rules.[3]

[1] These days telnet's not installed by default.
[2] testing OMERO connections with openSSL and telnet
[3] OMERO and Firewalls

Best,

Kenny

Hi colmeirin and Kenny,

colmeirin wrote:Hi Kyle,

I'm using postgre 9.3.3 and it's working fine for me.

I've seen in your admin diagnostics that ICE_HOME enviroment variable is not set. I don't know if it has some effect but you could try to set the ICE_HOME enviroment variable to C:\ZeroC\Ice-3.4.2
If you have allready setted restart your server.

...

And make sure that the postgre is runing!

Well that was a simple fix. I did not have the Postgre SQL Shell open and running. I opened it and logged in with my SQL user credentials and now can log into the OMERO server from both the command line and OMERO.insight.

I haven't set the ICE_HOME environment variable because, quite frankly, I haven't yet had any errors connected with it

Thanks for the help on this one!

Kyle