Installation fine, but can't get past login screens

[toh2]

Hi all,

I have a question for position of the 'Ice*.dylib' file.
Setup environment is centOS 5.5 and detail diagnostics are as follows.

Code: Select all

================================================================================
OMERO Diagnostics Beta4.2.2-r8718-Beta4.2-b56

================================================================================
       
Commands:   java -version                  1.6.0     (/develop/software/java/jdk1.6.0_21/bin/java -- 2 others)
Commands:   python -V                      2.4.3     (/usr/bin/python)
Commands:   icegridnode --version          3.3.1     (/usr/bin/icegridnode)
Commands:   icegridadmin --version         3.3.1     (/usr/bin/icegridadmin)
Commands:   psql --version                 8.1.22    (/usr/bin/psql)

Server:     icegridnode                    running
Server:     Blitz-0                        active (pid = 19322, enabled)
Server:     DropBox                        inactive (disabled)
Server:     FileServer                     active (pid = 19349, enabled)
Server:     Indexer-0                      active (pid = 19352, enabled)
Server:     MonitorServer                  inactive (disabled)
Server:     OMERO.Glacier2                 active (pid = 19354, enabled)
Server:     OMERO.IceStorm                 active (pid = 19355, enabled)
Server:     Processor-0                    active (pid = 19357, enabled)
Server:     Repository-1                   error: node `repo' couldn't be reached:
the node is not active

Server:     Tables-0                       inactive (disabled)
Server:     TestDropBox                    inactive (enabled)

Log dir:    /home/omerouser/omero/omero_dist/var/log exists

Log files:  Blitz-0.log                    251.0 KB      errors=1    warnings=59 
Log files:  DropBox.log                    2.0 KB        errors=6    warnings=0   
Log files:  FileServer.log                 0.0 KB       
Log files:  Indexer-0.log                  69.0 KB       errors=0    warnings=35 
Log files:  MonitorServer.log              2.0 KB        errors=3    warnings=0   
Log files:  OMEROweb.log                   42.0 KB       errors=23   warnings=0   
Log files:  Processor-0.log                3.0 KB       
Log files:  Tables-0.log                   n/a
Log files:  TestDropBox.log                n/a
Log files:  master.err                     1.0 KB       
Log files:  master.out                     0.0 KB       
Log files:  Total size                     0.37 MB

Parsing Blitz-0.log:[line:76] => Server restarted <=
Parsing Blitz-0.log:[line:302] => Server restarted <=
Parsing Blitz-0.log:[line:436] => Server restarted <=

Environment:OMERO_HOME=(unset)             
Environment:OMERO_NODE=(unset)             
Environment:OMERO_MASTER=(unset)           
Environment:PATH=/develop/software/java/jdk1.6.0_21/bin/:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/opt/ibm/db2/V9.7/bin:/usr/lib64/python2.3/site-packages/Ice/
Environment:ICE_HOME=(unset)               
Environment:LD_LIBRARY_PATH=(unset)       
Environment:DYLD_LIBRARY_PATH=(unset)     

OMERO data dir: '/OMERO'        Exists? True    Is writable? True
OMERO.web status... DEVELOPMENT: You will have to check status by hand!


I am trying to export DYLD_LIBRARY_PATH because I couldn't login omero.web for some reasons.
I don't know where 'Ice*.dylib' file exist in the system. Could you help me out to find this file location ?
It would be useful if you have any advice...
Thanks in advance.

[cxallan]

Please see my reply to the other thread.

[rkirmse]

Hi all,
I am new to OME and wanted to test the software.
However I too can't get past the login screen using the developmental webserver etc.
If I try to log in with the OMERO root user I get

"Error: Connection not available, please check your user name and password."

I followed the installation instructions and put everything on a clean fresh Linux installation
(Ubuntu 10.10) using the apt system, so for all I can see, java, ice, postgres, and python are
installed.

I chose not to install the optional python modules for starters.
I used everything in the default settings, omero as user and password etc.

The server starts without trouble same for the webserver.
I can connect to the postgresql server through pgAdmin3 just fine and see all omero DBs and tables

Below is the diagnostics output.

Maybe someone can point me in the right direction

Thanks in advance
Robert

Code: Select all

================================================================================
OMERO Diagnostics Beta4.2.2-r8718-Beta4.2-b56
================================================================================
       
Commands:   java -version                  1.6.0     (/usr/bin/java)
Commands:   python -V                      2.6.6     (/usr/bin/python)
Commands:   icegridnode --version          3.3.1     (/usr/bin/icegridnode)
Commands:   icegridadmin --version         3.3.1     (/usr/bin/icegridadmin)
Commands:   psql --version                 8.4.7     (/usr/bin/psql)

Server:     icegridnode                    running
Server:     Blitz-0                        active (pid = 16885, enabled)
Server:     DropBox                        active (pid = 16917, enabled)
Server:     FileServer                     active (pid = 16897, enabled)
Server:     Indexer-0                      active (pid = 16903, enabled)
Server:     MonitorServer                  active (pid = 16905, enabled)
Server:     OMERO.Glacier2                 active (pid = 16907, enabled)
Server:     OMERO.IceStorm                 active (pid = 16910, enabled)
Server:     Processor-0                    active (pid = 16920, enabled)
Server:     Repository-1                   Server:     Tables-0                       inactive (disabled)
Server:     TestDropBox                    inactive (enabled)

Log dir:    /home/omero/Desktop/omero/var/log exists

Log files:  Blitz-0.log                    245.0 KB      errors=2    warnings=64 
Log files:  DropBox.log                    6.0 KB        errors=0    warnings=2   
Log files:  FileServer.log                 0.0 KB       
Log files:  Indexer-0.log                  66.0 KB       errors=0    warnings=27 
Log files:  MonitorServer.log              3.0 KB       
Log files:  OMEROweb.log                   27.0 KB       errors=3    warnings=0   
Log files:  Processor-0.log                3.0 KB       
Log files:  Tables-0.log                   n/a
Log files:  TestDropBox.log                n/a
Log files:  master.err                     2.0 KB       
Log files:  master.out                     0.0 KB       
Log files:  Total size                     0.36 MB

Parsing Blitz-0.log:[line:77] => Server restarted <=
Parsing Blitz-0.log:[line:891] => Server restarted <=
Parsing Blitz-0.log:[line:1211] => Server restarted <=

Environment:OMERO_HOME=(unset)             
Environment:OMERO_NODE=(unset)             
Environment:OMERO_MASTER=(unset)           
Environment:PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
Environment:ICE_HOME=(unset)               
Environment:LD_LIBRARY_PATH=(unset)       
Environment:DYLD_LIBRARY_PATH=(unset)     

OMERO data dir: '/OMERO'   Exists? True   Is writable? True
OMERO.web status...



[jmoore]

Hi Robert,

the diagnostics output looks quite healthy for your server. Have you seen the troubleshooting page on the different user accounts? http://www.openmicroscopy.org/site/support/omero4/troubleshooting#section-3 If you don't think that's the problem, could you attach your var/log/Blitz-0.log file to the forums?

Thanks,
~Josh

[rkirmse]

Hi Josh,
thanks for the quick reply,
Yes I am aware of the troubleshooting page, but I thought,
that everything seems OK so far, and I know the passwords.

Anyway, I attached the Blitzlog file. When scanning over
it myself, I noticed some Java errors but I am not sure what
these mean.

Thanks again
Regards
Robert

[jmoore]

Hi Robert,

I can't quite follow the steps you took from your log. There is at least one forced shutdown:

TERM: Shutdown requested

Could you describe what commands you used, something like:

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bin/omero admin start
bin/omero admin diagnostics
bin/omero admin stop
bin/omero admin start
... etc ...


The diagnostics output you sent has the server as active:

Server: Blitz-0 active (pid = 16885, enabled)

but the log definitely shows it as stopped:

2011-03-15 17:42:22,376 INFO [ ome.services.util.ServerVersionCheck] (RM handler) Stopping OMERO...

You might want to stop OMERO (bin/omero admin stop), delete the var/log (rm -rf var/log), and then restart, sending both the diagnostics and the Blitz-0.log if you still can't log in.

Best wishes,
~Josh.

[rkirmse]

Hi Josh,

thanks again for all the quick help,
I use the normal commands like bin/omero admin xxx

I think I found a part of the problem when I was preparing the log files
I looked into the OMEROweb.log and saw.

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PermissionDeniedException: exception ::Glacier2::PermissionDeniedException
{
    reason = Password check failed
}


I tried to reset the password using /omero db password
but even with the new password it doesn't work
I also read that somebody had success with doing something to a /var/tmp/django_cach file
but this folder doesn't exist for me hidden or not.

Anyway here are the log files again
Thanks for all the effort.
Robert

[jmoore]

Were you previously able to login as root? In the logs there are 4 failed login attempts for the user "OMERO". Does this sound correct?

~Josh

[rkirmse]

OMG!!
I am feeling stupid right now

I thought OMERO is the username of the root user
Because it was written all in uppercase I had the impression
during install that this is supposed to be the username of root

It works now when I actually use "root" and the password I set.

Thanks again for all you time helping me to solve this.

Regards
Robert

[jmoore]

No problem. Glad to help.

Cheers,
~Josh.