Cannot load the script Error No processor available

[eberleia]

Dear all,

In the OMERO client I press the button for "display the available scripts". When selecting one of the script types I receive the message:

Running Script
Cannot load the script: <some id>
Error: "No processor available! [0 response(s)]"
Please contact your administrator.

As I am the administrator I should solve the issue.

Could you give me some hint what is going wrong?

Thanks,
Andreas

[manics]

Hi Andreas

Unfortunately that's a known issue with OMERO which occasionally occurs, and which we haven't been able to solve. Could you try restarting the Processor server which is used to run scripts:

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bin/omero admin ice "server stop Processor-0"

This will stop and automatically restart it. It should be ready after about 10 seconds, though give it a minute to be sure, then refresh the scripts menu in your client and try running the script again.

If that doesn't work could you provide the output of

Code: Select all

bin/omero admin diagnostics

Thanks, Simon

[eberleia]

Hi Simon,

The restart is done, error occurs as before. Please find below the output of the diagnostics command.

Thanks in advance,
Andreas

================================================================================
OMERO Diagnostics 4.4.10-ice35-b112
================================================================================

ERROR:omero.util.UpgradeCheck:<urlopen error [Errno 110] Connection timed out>
Commands: java -version 1.7.0 (/usr/bin/java)
Commands: python -V 2.6.6 (/usr/bin/python)
Commands: icegridnode --version 3.5.1 (/usr/bin/icegridnode)
Commands: icegridadmin --version 3.5.1 (/usr/bin/icegridadmin)
Commands: psql --version 8.4.13 (/usr/bin/psql)

Server: icegridnode running
Server: Blitz-0 active (pid = 26377, enabled)
Server: DropBox inactive (disabled)
Server: FileServer active (pid = 26379, enabled)
Server: Indexer-0 active (pid = 26388, enabled)
Server: MonitorServer active (pid = 26385, enabled)
Server: OMERO.Glacier2 active (pid = 26403, enabled)
Server: OMERO.IceStorm active (pid = 26400, enabled)
Server: PixelData-0 active (pid = 26393, enabled)
Server: Processor-0 active (pid = 12543, enabled)
Server: Tables-0 inactive (disabled)
Server: TestDropBox inactive (enabled)

OMERO: SSL port 4064
OMERO: TCP port 4063

Log dir: /apps/test/omero/var/log exists

Log files: Blitz-0.log 628.0 KB errors=2 warnings=0
Log files: DropBox.log 2.0 KB errors=4 warnings=2
Log files: FileServer.log 0.0 KB
Log files: Indexer-0.log 15.0 MB errors=78 warnings=43922
Log files: MonitorServer.log 0.0 KB
Log files: OMEROweb.log 35.0 KB errors=32 warnings=0
Log files: OMEROweb_request.log 0.0 KB
Log files: PixelData-0.log 2.0 KB
Log files: Processor-0.log 6.0 KB errors=1 warnings=1
Log files: Tables-0.log n/a
Log files: TestDropBox.log n/a
Log files: master.err 0.0 KB errors=1 warnings=2
Log files: master.out 0.0 KB
Log files: Total size 884.70 MB


Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:OMERO_TEMPDIR=(unset)
Environment:PATH=/usr/lib64/qt-3.3/bin:/usr/local/bin:/bin:/usr/bin:/usr/local/sbin:/usr/sbin:/sbin:/opt/OV/bin:/opt/OV/bin/OpC:/home/eberleia/bin
Environment:ICE_HOME=(unset)
Environment:LD_LIBRARY_PATH=(unset)
Environment:DYLD_LIBRARY_PATH=(unset)

OMERO data dir: '/OMERO' Exists? True Is writable? True
OMERO temp dir: '/home/eberleia/omero/tmp' Exists? True Is writable? True (Size: 0)
OMERO.web status... [RUNNING] (PID 26841)

[manics]

Hi Andreas

It looks like there are some errors in your log files- could you zip up the var/log directory, and either attach them to a forum post (.zip should be allowed), or if you'd prefer to keep them private upload them to https://www.openmicroscopy.org/qa2/qa/upload/

This should also help us in dealing with your web problems too.

Many thanks, Simon

[eberleia]

Hi Simon,

the log files are available in the upload area.

Thanks,
Andreas

[manics]

Hi Andreas

Most of the scripts require the optional Python dependencies listed under http://www.openmicroscopy.org/site/supp ... -or-higher. If you install numpy and PIL I think the majority of the scripts will work.

The "No processor" error you were seeing is misleading, I've opened a ticket on our tracking system: https://trac.openmicroscopy.org.uk/ome/ticket/12040

Hope this helps!

Simon

[eberleia]

Hi Simon,

In the meantime I installed numpy and PIL, including libjpeg. What I see is that the util scripts do work. What should be installed for the other ones, e.g. Batch Image Export?

Thanks in advance,
Andreas

[manics]

I think Batch Image Export should work, what errors are you seeing?

[eberleia]

Well, the same as described below:

Cannot load the script: 8
Please contact our administrator.

Thanks,
Andreas

[manics]

Could you try the following for me. Start an omero ipython shell:

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bin/omero python shell

Enter the code from the start of the lib/scripts/omero/export_scripts/Batch_Image_Export.py:

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import omero.scripts as scripts
from omero.gateway import BlitzGateway
import omero.util.script_utils as script_utils
import omero
from omero.rtypes import rstring, rlong, robject
from omero.constants.namespaces import NSCREATED, NSOMETIFF
import os

import glob
import zipfile
from datetime import datetime

try:
    from PIL import Image
except ImportError:
    import Image


And tell me if you see any errors. Note you might have to type the last two lines in manually to avoid auto-indentation problems.