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Can't connect to OMERO.server 4.2 from remote machine

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Can't connect to OMERO.server 4.2 from remote machine

Postby tuco » Tue Aug 31, 2010 7:40 pm

I have upgraded to OMERO 4.2 and created new groups and users. Users who are outside the University can't connect to the server, whereas those who are within the same LAN have no problem. Before checking with Yale's IT services, I wanted to make sure everything is fine with the installation of OMERO. I am not sure, because there are quite a few error messages in the log files. Here are the diagnostics
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\omero_dist>bin\omero admin diagnostics

================================================================================
OMERO Diagnostics Beta-4.2.0-r7571-b29
================================================================================

Commands: java -version 1.6.0 (C:\WINDOWS\system32\java.EXE)
Commands: python -V 2.6.5 (C:\Python26\python.EXE)
Commands: icegridnode --version 3.3.1 (C:\Ice-3.3.1-VC90\bin\icegridnode.EXE)
Commands: icegridadmin --version 3.3.1 (C:\Ice-3.3.1-VC90\bin\icegridadmin.EXE)
Commands: psql --version 8.4.3 (C:\Program Files\PostgreSQL\8.4\bin\psql.EXE)

Server: icegridnode running
Server: Blitz-0 active (pid = 1188, enabled)
Server: DropBox inactive (disabled)
Server: FileServer active (pid = 1732, enabled)
Server: Indexer-0 active (pid = 1872, enabled)
Server: MonitorServer active (pid = 1884, enabled)
Server: OMERO.Glacier2 active (pid = 1892, enabled)
Server: OMERO.IceStorm active (pid = 1944, enabled)
Server: Processor-0 active (pid = 3436, enabled)
Server: Repository-1 error: node `repo' couldn't be reached:
the node is not active
Server: Tables-0 inactive (disabled)
Server: TestDropBox inactive (enabled)

Log dir: C:\omero_dist\var\log exists

Log files: Blitz-0.log 31.0 MB errors=32 warnings=58
Log files: DropBox.log 8.0 KB errors=7 warnings=3
Log files: FileServer.log 1.0 KB
Log files: Indexer-0.log 59.0 KB errors=15 warnings=39
Log files: MonitorServer.log 4.0 KB errors=0 warnings=2
Log files: OMEROweb.log 6.0 KB errors=10 warnings=0
Log files: Processor-0.log 17.0 KB errors=2 warnings=19
Log files: Tables-0.log n/a
Log files: TestDropBox.log n/a
Log files: master.err 0.0 KB
Log files: master.out 0.0 KB
Log files: Total size 31.15 MB

Parsing Blitz-0.log:[line:42] => Server restarted <=
Parsing Blitz-0.log:[line:247] => Server restarted <=
Parsing Blitz-0.log:[line:1816] => Server restarted <=

Environment:OMERO_HOME=(unset)
Environment:OMERO_NODE=(unset)
Environment:OMERO_MASTER=(unset)
Environment:Error printing text
PATH=C:\Python26\Scripts;C:\Python26\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Pro
gram Files\MATLAB\R2010a\runtime\win32;C:\Program Files\MATLAB\R2010a\bin;C:\Program Files\MATLAB\R2
009a\bin;C:\Program Files\MATLAB\R2009a\bin\win32;C:\Program Files\Common Files\Autodesk Shared\;C:\
Ice-3.3.1-VC90\bin;C:\Program Files\PostgreSQL\8.4\bin;%APPDATA%\Python\Scripts

Environment:ICE_HOME=(unset)
Environment:LD_LIBRARY_PATH=(unset)
Environment:DYLD_LIBRARY_PATH=(unset)

C:\omero_dist>


here is the OMEROweb.log:

Mon, 30 Aug 2010 15:37:20 root INFO Application Starting...
Mon, 30 Aug 2010 15:38:01 views-admin INFO INIT '3156'
Mon, 30 Aug 2010 15:38:02 views-web INFO INIT '3156'
Mon, 30 Aug 2010 15:38:18 omero.util.UpgradeCheck INFO no update needed
Mon, 30 Aug 2010 15:38:18 webgateway INFO getBlitzConnection(host=localhost, port=4064, ssl=True, username=EKaratekin)
Mon, 30 Aug 2010 15:38:19 blitz_gateway INFO created connection (uuid=f9076bef-a6d8-4c98-8306-f0fcd0e12c0f)
Mon, 30 Aug 2010 15:39:14 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 1011, in piechart
from matplotlib.backends.backend_agg import FigureCanvasAgg as FigureCanvas
File "C:\Python26\lib\site-packages\matplotlib\__init__.py", line 129, in <module>
from rcsetup import defaultParams, validate_backend, validate_toolbar
File "C:\Python26\lib\site-packages\matplotlib\rcsetup.py", line 19, in <module>
from matplotlib.colors import is_color_like
File "C:\Python26\lib\site-packages\matplotlib\colors.py", line 52, in <module>
import numpy as np
ImportError: No module named numpy

Mon, 30 Aug 2010 15:39:34 blitz_gateway INFO closed connecion (uuid=f9076bef-a6d8-4c98-8306-f0fcd0e12c0f)
Mon, 30 Aug 2010 15:39:34 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 362, in logout
del request.session['server']
File "C:\omero_dist\lib\python\django\contrib\sessions\backends\base.py", line 53, in __delitem__
del self._session[key]
KeyError: 'server'

Mon, 30 Aug 2010 15:39:34 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 366, in logout
del request.session['host']
File "C:\omero_dist\lib\python\django\contrib\sessions\backends\base.py", line 53, in __delitem__
del self._session[key]
KeyError: 'host'

Mon, 30 Aug 2010 15:39:34 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 370, in logout
del request.session['port']
File "C:\omero_dist\lib\python\django\contrib\sessions\backends\base.py", line 53, in __delitem__
del self._session[key]
KeyError: 'port'

Mon, 30 Aug 2010 15:39:34 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 374, in logout
del request.session['username']
File "C:\omero_dist\lib\python\django\contrib\sessions\backends\base.py", line 53, in __delitem__
del self._session[key]
KeyError: 'username'

Mon, 30 Aug 2010 15:39:34 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 378, in logout
del request.session['password']
File "C:\omero_dist\lib\python\django\contrib\sessions\backends\base.py", line 53, in __delitem__
del self._session[key]
KeyError: 'password'

Mon, 30 Aug 2010 15:39:43 omero.util.UpgradeCheck INFO no update needed
Mon, 30 Aug 2010 15:39:43 webgateway INFO getBlitzConnection(host=localhost, port=4064, ssl=True, username=root)
Mon, 30 Aug 2010 15:39:44 blitz_gateway INFO created connection (uuid=b384f8cd-bb13-451f-869d-d3d46f979c67)
Mon, 30 Aug 2010 16:30:08 blitz_gateway INFO created connection (uuid=7e75fd8d-2cb2-4129-b635-4ce3ba911a12)
Mon, 30 Aug 2010 16:30:13 blitz_gateway INFO closed connecion (uuid=7e75fd8d-2cb2-4129-b635-4ce3ba911a12)
Mon, 30 Aug 2010 16:30:14 blitz_gateway INFO created connection (uuid=fa60ffa3-eb1f-4efc-8ad1-ba38c6076108)
Mon, 30 Aug 2010 17:44:34 blitz_gateway INFO created connection (uuid=fa108729-7cb7-414c-8b48-ec845473e6ce)
Mon, 30 Aug 2010 17:44:35 blitz_gateway INFO closed connecion (uuid=fa108729-7cb7-414c-8b48-ec845473e6ce)
Mon, 30 Aug 2010 17:44:36 blitz_gateway INFO created connection (uuid=f414ac5c-3e93-4c3f-bb42-abf76f94d92e)
Mon, 30 Aug 2010 17:44:36 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 1011, in piechart
from matplotlib.backends.backend_agg import FigureCanvasAgg as FigureCanvas
File "C:\Python26\lib\site-packages\matplotlib\__init__.py", line 129, in <module>
from rcsetup import defaultParams, validate_backend, validate_toolbar
File "C:\Python26\lib\site-packages\matplotlib\rcsetup.py", line 19, in <module>
from matplotlib.colors import is_color_like
File "C:\Python26\lib\site-packages\matplotlib\colors.py", line 52, in <module>
import numpy as np
ImportError: No module named numpy

Mon, 30 Aug 2010 17:44:45 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 1011, in piechart
from matplotlib.backends.backend_agg import FigureCanvasAgg as FigureCanvas
File "C:\Python26\lib\site-packages\matplotlib\__init__.py", line 129, in <module>
from rcsetup import defaultParams, validate_backend, validate_toolbar
File "C:\Python26\lib\site-packages\matplotlib\rcsetup.py", line 19, in <module>
from matplotlib.colors import is_color_like
File "C:\Python26\lib\site-packages\matplotlib\colors.py", line 52, in <module>
import numpy as np
ImportError: No module named numpy

Mon, 30 Aug 2010 17:44:55 wrapper ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\extlib\gateway.py", line 1378, in getExperimenterPhoto
ann = ann[0]
IndexError: list index out of range

Mon, 30 Aug 2010 17:45:13 views-admin ERROR Traceback (most recent call last):
File "C:\omero_dist\lib\python\omeroweb\webadmin\views.py", line 1011, in piechart
from matplotlib.backends.backend_agg import FigureCanvasAgg as FigureCanvas
File "C:\Python26\lib\site-packages\matplotlib\__init__.py", line 129, in <module>
from rcsetup import defaultParams, validate_backend, validate_toolbar
File "C:\Python26\lib\site-packages\matplotlib\rcsetup.py", line 19, in <module>
from matplotlib.colors import is_color_like
File "C:\Python26\lib\site-packages\matplotlib\colors.py", line 52, in <module>
import numpy as np
ImportError: No module named numpy



and here is the output in the command window after I do bin\omero web start:


C:\omero_dist>bin\omero web start
Starting django development webserver...

Validating models...
0 errors found

Django version 1.1.1, using settings 'omeroweb.settings'
Development server is running at http://0.0.0.0:8000/
Quit the server with CTRL-BREAK.
C:\omero_dist\lib\python\omeroweb\webadmin\views.py:1000: SyntaxWarning: import * only allowed at mo
dule level
@isUserConnected
[30/Aug/2010 15:38:02] "GET /webadmin/ HTTP/1.1" 302 0
[30/Aug/2010 15:38:02] "GET /webadmin/login/?url=/webadmin/ HTTP/1.1" 200 2012
[30/Aug/2010 15:38:02] "GET /appmedia/omeroweb/css/layout-admin.css HTTP/1.1" 200 3829
[30/Aug/2010 15:38:02] "GET /appmedia/omeroweb/css/login.css HTTP/1.1" 200 665
[30/Aug/2010 15:38:02] "GET /appmedia/omeroweb/images/logo-admin.png HTTP/1.1" 200 28009
[30/Aug/2010 15:38:02] "GET /appmedia/omeroweb/images/ome.ico HTTP/1.1" 200 1406
[30/Aug/2010 15:38:19] "POST /webadmin/login/ HTTP/1.1" 302 0
[30/Aug/2010 15:38:19] "GET /webadmin/ HTTP/1.1" 302 0
[30/Aug/2010 15:38:19] "GET /webadmin/experimenters/ HTTP/1.1" 200 7584
[30/Aug/2010 15:38:19] "GET /appmedia/omeroweb/css/table.css HTTP/1.1" 200 1117
[30/Aug/2010 15:38:19] "GET /appmedia/omeroweb/javascript/jquery_1.3.2.js HTTP/1.1" 200 120763
[30/Aug/2010 15:38:19] "GET /appmedia/omeroweb/javascript/popup.js HTTP/1.1" 200 1150
[30/Aug/2010 15:38:19] "GET /appmedia/omeroweb/javascript/jquery.tablesorter.js HTTP/1.1" 200 23366
[30/Aug/2010 15:38:19] "GET /appmedia/omeroweb/javascript/jquery.quicksearch.js HTTP/1.1" 200 3162
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/add.png HTTP/1.1" 200 521
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/edit.png HTTP/1.1" 200 851
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/admin.png HTTP/1.1" 200 761
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/active.png HTTP/1.1" 200 875
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/guest.png HTTP/1.1" 200 830
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/notactive.png HTTP/1.1" 200 533
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/ldap.png HTTP/1.1" 200 1037
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/logo.jpg HTTP/1.1" 200 11766
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/table/bg.gif HTTP/1.1" 200 56
[30/Aug/2010 15:38:20] "GET /appmedia/omeroweb/images/spinner.gif HTTP/1.1" 200 1553
[30/Aug/2010 15:38:33] "GET /webadmin/groups/ HTTP/1.1" 200 4826
[30/Aug/2010 15:38:33] "GET /appmedia/omeroweb/images/editing.png HTTP/1.1" 200 992
[30/Aug/2010 15:38:47] "GET /webadmin/experimenters/ HTTP/1.1" 200 7584
[30/Aug/2010 15:38:56] "GET /webadmin/experimenter/edit/2/ HTTP/1.1" 200 9321
[30/Aug/2010 15:38:56] "GET /appmedia/omeroweb/css/picklist.css HTTP/1.1" 200 1198
[30/Aug/2010 15:39:12] "GET /webadmin/drivespace/ HTTP/1.1" 200 2796
C:\omero_dist\lib\python\omeroweb\webadmin\views.py:1017: DeprecationWarning: BaseException.message
has been deprecated as of Python 2.6
rv = "Error: %s" % x.message
[30/Aug/2010 15:39:14] "GET /webadmin/piechart/ HTTP/1.1" 200 28
[30/Aug/2010 15:39:25] "GET /webadmin/enums/ HTTP/1.1" 200 15194
[30/Aug/2010 15:39:25] "GET /appmedia/omeroweb/images/reset-grey.png HTTP/1.1" 200 604
[30/Aug/2010 15:39:25] "GET /appmedia/omeroweb/images/reset.png HTTP/1.1" 200 920
[30/Aug/2010 15:39:34] "GET /webadmin/logout/ HTTP/1.1" 302 0
[30/Aug/2010 15:39:34] "GET /webadmin/ HTTP/1.1" 302 0
[30/Aug/2010 15:39:34] "GET /webadmin/login/?url=/webadmin/ HTTP/1.1" 200 2012
[30/Aug/2010 15:39:45] "POST /webadmin/login/ HTTP/1.1" 302 0
[30/Aug/2010 15:39:45] "GET /webadmin/ HTTP/1.1" 302 0
[30/Aug/2010 15:39:45] "GET /webadmin/experimenters/ HTTP/1.1" 200 7578
[30/Aug/2010 15:39:57] "GET /webadmin/groups/ HTTP/1.1" 200 4820
[30/Aug/2010 15:40:20] "GET /webadmin/group/edit/2/ HTTP/1.1" 200 5468
[30/Aug/2010 15:49:20] "GET /webadmin/groups/ HTTP/1.1" 200 4820
[30/Aug/2010 15:49:28] "GET /webadmin/group/edit/2/ HTTP/1.1" 200 5468
[30/Aug/2010 15:49:44] "GET /webadmin/group/edit/2/ HTTP/1.1" 200 5468
[30/Aug/2010 15:50:08] "GET /webadmin/experimenters/ HTTP/1.1" 200 7578
[30/Aug/2010 15:50:11] "GET /webadmin/experimenter/edit/2/ HTTP/1.1" 200 9315
[30/Aug/2010 16:30:08] "GET /webadmin/groups/ HTTP/1.1" 200 4820
[30/Aug/2010 16:30:14] "GET /webadmin/group/new/ HTTP/1.1" 200 5808
[30/Aug/2010 16:32:11] "POST /webadmin/group/create/ HTTP/1.1" 302 0
[30/Aug/2010 16:32:14] "GET /webadmin/groups/ HTTP/1.1" 200 5368
[30/Aug/2010 16:32:20] "GET /webadmin/group/members/5/ HTTP/1.1" 200 4506
[30/Aug/2010 16:32:20] "GET /appmedia/omeroweb/javascript/jquery.multiselects.js HTTP/1.1" 200 7478
[30/Aug/2010 16:32:46] "GET /webadmin/experimenters/ HTTP/1.1" 200 7578
[30/Aug/2010 16:32:49] "GET /webadmin/experimenter/new/ HTTP/1.1" 200 9074
[30/Aug/2010 16:38:04] "POST /webadmin/experimenter/create/ HTTP/1.1" 302 0
[30/Aug/2010 16:38:06] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:38:14] "GET /webadmin/experimenter/edit/2/ HTTP/1.1" 200 9349
[30/Aug/2010 16:38:26] "POST /webadmin/experimenter/save/2/ HTTP/1.1" 302 0
[30/Aug/2010 16:38:26] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:38:29] "GET /webadmin/experimenter/edit/4/ HTTP/1.1" 200 9353
[30/Aug/2010 16:38:36] "POST /webadmin/experimenter/save/4/ HTTP/1.1" 302 0
[30/Aug/2010 16:38:36] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:38:39] "GET /webadmin/experimenter/edit/3/ HTTP/1.1" 200 9716
[30/Aug/2010 16:38:42] "POST /webadmin/experimenter/save/3/ HTTP/1.1" 302 0
[30/Aug/2010 16:38:42] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:38:45] "GET /webadmin/experimenter/edit/3/ HTTP/1.1" 200 9716
[30/Aug/2010 16:38:50] "POST /webadmin/experimenter/save/3/ HTTP/1.1" 302 0
[30/Aug/2010 16:38:50] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:39:00] "GET /webadmin/experimenter/edit/2/ HTTP/1.1" 200 9503
[30/Aug/2010 16:39:01] "POST /webadmin/experimenter/save/2/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:01] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:39:03] "GET /webadmin/experimenter/edit/4/ HTTP/1.1" 200 9507
[30/Aug/2010 16:39:04] "POST /webadmin/experimenter/save/4/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:04] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:39:06] "GET /webadmin/experimenter/edit/3/ HTTP/1.1" 200 9716
[30/Aug/2010 16:39:07] "POST /webadmin/experimenter/save/3/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:07] "GET /webadmin/experimenters/ HTTP/1.1" 200 8320
[30/Aug/2010 16:39:09] "GET /webadmin/experimenter/edit/1/ HTTP/1.1" 200 9102
[30/Aug/2010 16:39:12] "POST /webadmin/experimenter/save/1/ HTTP/1.1" 200 9205
[30/Aug/2010 16:39:27] "POST /webadmin/experimenter/save/1/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:29] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 16:39:35] "GET /webadmin/experimenter/edit/53/ HTTP/1.1" 200 9345
[30/Aug/2010 16:39:38] "POST /webadmin/experimenter/save/53/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:38] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 16:39:39] "GET /webadmin/experimenter/edit/0/ HTTP/1.1" 200 9338
[30/Aug/2010 16:39:44] "POST /webadmin/experimenter/save/0/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:45] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 16:39:46] "GET /webadmin/experimenter/edit/3/ HTTP/1.1" 200 9716
[30/Aug/2010 16:39:49] "POST /webadmin/experimenter/save/3/ HTTP/1.1" 302 0
[30/Aug/2010 16:39:49] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 16:39:52] "GET /webadmin/groups/ HTTP/1.1" 200 5368
[30/Aug/2010 16:40:08] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 16:40:10] "GET /webadmin/experimenter/edit/3/ HTTP/1.1" 200 9716
[30/Aug/2010 16:40:15] "POST /webadmin/experimenter/save/3/ HTTP/1.1" 302 0
[30/Aug/2010 16:40:16] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 17:44:34] "GET /webadmin/drivespace/ HTTP/1.1" 200 2790
[30/Aug/2010 17:44:36] "GET /webadmin/piechart/ HTTP/1.1" 200 28
[30/Aug/2010 17:44:43] "GET /webadmin/enums/ HTTP/1.1" 200 15188
[30/Aug/2010 17:44:45] "GET /webadmin/drivespace/ HTTP/1.1" 200 2790
[30/Aug/2010 17:44:45] "GET /webadmin/piechart/ HTTP/1.1" 200 28
[30/Aug/2010 17:44:47] "GET /webadmin/enums/ HTTP/1.1" 200 15188
[30/Aug/2010 17:44:49] "GET /webadmin/experimenters/ HTTP/1.1" 200 8246
[30/Aug/2010 17:44:51] "GET /webadmin/groups/ HTTP/1.1" 200 5368
[30/Aug/2010 17:44:55] "GET /webadmin/myaccount/edit/ HTTP/1.1" 200 5623
[30/Aug/2010 17:44:55] "GET /appmedia/omeroweb/javascript/jquery.imgareaselect.js HTTP/1.1" 200 2089
7
[30/Aug/2010 17:44:55] "GET /webadmin/myphoto/ HTTP/1.1" 200 2248
[30/Aug/2010 17:45:01] "GET /webadmin/help/index.htm HTTP/1.1" 200 5634
[30/Aug/2010 17:45:01] "GET /webadmin/help/styles/style.css HTTP/1.1" 200 2779
[30/Aug/2010 17:45:13] "GET /webadmin/drivespace/ HTTP/1.1" 200 2790
[30/Aug/2010 17:45:13] "GET /webadmin/piechart/ HTTP/1.1" 200 28
----------------------------------------
Exception happened during processing of request from ('58.53.128.61', 12200)
Traceback (most recent call last):
File "C:\Python26\lib\SocketServer.py", line 281, in _handle_request_noblock
self.process_request(request, client_address)
File "C:\Python26\lib\SocketServer.py", line 307, in process_request
self.finish_request(request, client_address)
File "C:\Python26\lib\SocketServer.py", line 320, in finish_request
self.RequestHandlerClass(request, client_address, self)
File "C:\omero_dist\lib\python\django\core\servers\basehttp.py", line 560, in __init__
BaseHTTPRequestHandler.__init__(self, *args, **kwargs)
File "C:\Python26\lib\SocketServer.py", line 615, in __init__
self.handle()
File "C:\omero_dist\lib\python\django\core\servers\basehttp.py", line 600, in handle
self.raw_requestline = self.rfile.readline()
File "C:\Python26\lib\socket.py", line 406, in readline
data = self._sock.recv(self._rbufsize)
error: [Errno 10054] An existing connection was forcibly closed by the remote host
----------------------------------------


what do you think my problem is?

thanks

tuco
tuco
 
Posts: 10
Joined: Wed Apr 21, 2010 5:43 pm
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Re: Can't connect to OMERO.server 4.2 from remote machine

Postby cxallan » Tue Aug 31, 2010 8:07 pm

Everything there seems fine. In order to make use of certain pieces of OMERO.web functionality you need to have numpy and matplotlib installed, which is the reason for those errors on the log. I suspect the reason why external users cannot connect to your OMERO server will be due to firewalling. You can see more details on the firewall requirements here:

http://www.openmicroscopy.org/site/supp ... r/security
cxallan
Site Admin
 
Posts: 509
Joined: Fri May 01, 2009 8:07 am
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Re: Can't connect to OMERO.server 4.2 from remote machine

Postby tuco » Tue Aug 31, 2010 10:46 pm

The server is on a windows XP machine using windows firewall. I did open the two TCP ports 4063 and 4064 (at least I think I did). Is there a way to check?
tuco
 
Posts: 10
Joined: Wed Apr 21, 2010 5:43 pm
Top

Re: Can't connect to OMERO.server 4.2 from remote machine

Postby cxallan » Mon Sep 13, 2010 3:37 pm

It's likely that your IT department will have blocked incoming connections on those ports. You can check if the ports are open by simple telneting to the port like so:

Code: Select all
$ telnet omeroserver 4064
Trying 127.0.0.1...
Connected to omeroserver.
Escape character is '^]'.
^]c

telnet> c
Connection closed.


If you get an a timeout or a connection refused message you'll know that the ports are either firewalled or you have another connection issue.
cxallan
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