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after export a pdf no Download button showd in omero figure

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Re: after export a pdf no Download button showd in omero fig

Postby jburel » Thu Jul 06, 2017 11:21 am

Could you check that reportlab is installed?
and does the button display when you try to Export as TIFF?

Will it also be possible to create a tmp user account on your server?

Cheers
Jmarie
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jburel
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Re: after export a pdf no Download button showd in omero fig

Postby saleht » Fri Jul 07, 2017 1:56 pm

Hi Jurbel,

thx for your support

and does the button display when you try to Export as TIFF?


No. it does not appear also
Will it also be possible to create a tmp user account on your server?


same issue also i create new local user but still Nothing changed

Could you check that reportlab is installed?

it is installed also

Cheers & Have a nice Weekend
Saleh
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Re: after export a pdf no Download button showd in omero fig

Postby jburel » Fri Jul 07, 2017 2:04 pm

hi
Sorry I should have clarified for the tmp account.
Is it possible to have access to that tmp account
so we can try to understand the problem since we can reproduce it

Cheers

Jmarie
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Re: after export a pdf no Download button showd in omero fig

Postby saleht » Mon Jul 10, 2017 7:52 am

Hi,
the user is
username : test2
pass : test2

domain is: https://omero-cai.hhu.de/
saleht
 
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Re: after export a pdf no Download button showd in omero fig

Postby saleht » Thu Jul 13, 2017 2:37 pm

Hi guys,
i solved the porblem with Re-installing the omero-figure app, and then it works, thx for your support

:)) Saleh
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Re: after export a pdf no Download button showd in omero fig

Postby mtbc » Thu Jul 13, 2017 3:06 pm

Dear Saleh,

Thank you for letting us know, I am glad that you got it working!

Cheers,
Mark
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